Privacy Policy

Key info/Policies

Regulation and Registration

Hugi Hub and Hugi Nest are part of Tiny Hands Big Futures Ltd and provide specialist alternative provision for primary-aged children. Our settings are registered with Ofsted on the Childcare Register (Compulsory and Voluntary parts) for the provision of childcare and respite support. Hugi operates as a specialist alternative provision service, not a school. Children remain dual-registered with their referring school or local authority. Our practice aligns with the Department for Education guidance and the latest standards for unregistered alternative provision (2025) to ensure safe, high-quality support for children and families. Hugi Hub URN: 2856275 Hugi Nest URN: 2856273

Privacy and Data Protection

Tiny Hands Big Futures Ltd is committed to protecting the privacy and personal data of children, families, staff and partners. We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

At Tiny Hands, Big Futures (tinyhandsbigfutures.co.uk), we value your privacy and are committed to protecting the personal information we collect from you. This Privacy Notice outlines how we collect, use, and safeguard your personal information in compliance with applicable data protection laws, including the UK General Data Protection Regulation (GDPR).

1. Information We Collect: We may collect and process the following types of personal information:Personal Data: Your name, email address, phone number, and any other personal details you provide when contacting us or registering for our services.Children’s Data: Information such as the name and age of your child, if necessary for providing educational services. All data related to children is collected with parental consent and strictly safeguarded.Usage Data: Information about how you interact with our website, including IP addresses, browser type, and pages accessed.

2. How We Use Your Information: We use the information collected to:Provide educational services tailored to your child’s needs.Respond to your inquiries or feedback.Improve our website and services based on user interaction and feedback.Ensure compliance with legal obligations and regulations.

3. Legal Basis for Processing: We rely on the following legal grounds to process your personal data:Consent: We will request your consent when collecting personal information about you or your child, especially for marketing communications.Contractual Obligations: To fulfill any service agreements you have with us.Legitimate Interests: For the efficient and secure operation of our website and business.

4. Sharing Your Information: We do not sell or share your personal information with third parties for marketing purposes. We may share your data with trusted partners or service providers only for the purpose of delivering our services, such as payment processors or IT service providers, and only when necessary.Any third parties who process data on our behalf do so in compliance with data protection laws and are required to take appropriate security measures to protect your information.

5. How We Protect Your DataWe use technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. This includes secure servers, encryption, and restricted access to personal information.

6. Your Data Rights: You have the following rights regarding your personal information:Access: You can request access to the personal data we hold about you.Correction: You can ask us to correct or update inaccurate or incomplete information. Deletion: You may request the deletion of your data in certain circumstances. Data Portability: You can request a copy of your personal data in a structured, commonly used format.Withdraw Consent: If you have provided consent for processing, you have the right to withdraw it at any time. To exercise any of these rights, please contact us at hugihubmanager@outlook.com.

7. Retention of Data: We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Notice, or as required by law.

8. Cookies: Our website uses cookies to enhance your browsing experience.

9. Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy notices before providing any personal data.

10. Changes to This Privacy Notice We may update this Privacy Notice from time to time.

11. Contact Us: If you have any questions or concerns about this Privacy Notice or your personal data, please contact us at:

Tiny Hands, Big Futures Ltd

Tracy Rodgers Data Protection Manager

Email: hugihubmanager@outlook.com

Phone: 07714253061